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Inbound call handling is a service where live agents, an AI voice system, or both answer incoming calls on behalf of a business capturing leads, booking appointments, and logging everything to your CRM. It replaces the need for a full-time receptionist.
Services
What We Handle
If your phone rings, we answer it. Here's what we cover.
Inbound Lead Intake
When prospects call in from your ads, website, or marketing, we answer, capture their information, qualify the basics, and log the lead in your CRM.
After-Hours Answering
Calls don't stop at 5pm. We provide after-hours and weekend coverage so no call goes to voicemail and no lead goes cold overnight.
Appointment Scheduling
We book appointments directly on your calendar. Prospects call in, we confirm availability, schedule the meeting, and send confirmations. All handled.
Customer Support
Handle inbound support calls for your existing customers. Answer questions, resolve basic issues, escalate when needed, and keep your customers happy.
Overflow Call Handling
When your team is busy or call volume spikes, we catch the overflow. No missed calls, no hold music, no lost business.
Smart Routing & Transfers
We route calls to the right person or department based on your rules. Hot leads go straight to your sales team. Support calls go to support. Nothing lands in the wrong place.
oPTIONS
Choose How Your Calls Get Answered
Live agents, AI voice agents, or a hybrid of both pick what fits your business.
Live Human Agents
Real people answering your phones. Trained on your business, your scripts, and your processes. Warm, professional, and capable of handling complex conversations.
Best for: High-value leads, complex intake, customer support that needs a human touch.
AI Voice Agents
AI-powered voice agents that answer calls 24/7 with natural conversation. Handle lead intake, appointment booking, FAQ responses, and basic routing instantly, at scale.
Best for: After-hours coverage, high-volume simple calls, appointment scheduling, cost efficiency.
Recommended
Hybrid Human + AI
AI handles the first touch answers the call, captures information, qualifies the basics. Complex calls or high-value leads get transferred to a live agent. Best of both worlds.
Best for: Businesses that want 24/7 coverage with human escalation for important calls.
pRICING
Full Service on Every Plan.
Your Commitment Sets the Price.
One full-time dedicated inbound agent. Trained on your business. Covering your phones
during business hours.
tHE pROCESS
How It Works
Simple setup. Fast launch.
Tell Us Your Needs
We learn how your business handles inbound calls, what to say, what to capture, where leads go, and what your callers need to know.
We Set Everything Up
We configure your call flow, train agents or program AI, set up CRM integrations, and test everything before going live.
Start Receiving Calls
Forward your business line to us, or we provide a dedicated number. Every call answered, every lead captured, every appointment booked.
iNDUSTRIES
Who Needs Inbound Support?
If your business gets inbound calls, we can handle them.
If your business gets inbound calls, we can handle them.
Real Estate
Capture buyer and seller leads from your ads, sign calls, and website inquiries. Book showings and listing appointments.
Home Services
Answer service requests, schedule estimates and appointments, handle after-hours emergency calls.
Medical & Dental Offices
Patient scheduling, appointment confirmations, after-hours triage routing, and prescription refill requests.
Legal
Client intake, consultation scheduling, after-hours call handling, and case-specific routing.
E-Commerce & Retail
Order status inquiries, return requests, product questions, and customer support.
Any Business
If your phone rings and you need someone to answer it professionally, we do that. Any industry, any call volume.
faq
Common Questions
What is the difference between AI and human agents?
AI agents answer calls instantly using natural-sounding voice AI. They handle routine intake, scheduling, FAQs, and call routing 24/7 without breaks. Human agents are real people trained on your business who handle complex conversations, sensitive situations, and customer support that requires empathy and judgment. The hybrid option uses AI as the first touch and escalates to a human when the call requires it.
Can your agents handle calls for my specific industry?
Yes. Whether you are in real estate, home services, medical, legal, e-commerce, or any other industry, we train our agents on your specific scripts, processes, and terminology. Your callers will never know they are not talking to someone in your office.
What happens after hours and on weekends?
That depends on your plan. AI agents handle calls 24/7 automatically. Human agents can be scheduled for extended hours or after-hours coverage. The hybrid option gives you AI coverage around the clock with human agents available during your configured hours.
How do calls get logged?
Every call is logged automatically to your CRM with the caller's name, number, reason for calling, and any details captured during the conversation. You can also receive real-time email or SMS notifications for every call.
Can you transfer calls to my team?
Yes. We set up routing rules based on your preferences. Urgent calls, high-value prospects, or specific call types can be transferred directly to the right person on your team in real time.
How fast can I get started?
AI-only plans can be live within a few days. Human and hybrid plans typically take 1 to 2 weeks for agent training, script development, and CRM integration.
Do I need to change my phone number?
No. You can forward your existing business line to us, or we can provide a dedicated number. Either way, your customers call the same number they always have.
Is there a long-term contract?
No. All plans are month to month. Cancel anytime with notice as specified in your service agreement.
iS tHIS fOR yOU?
Built for Businesses That Can't Afford to Miss a Call
tESTIMONIALS
What Our Clients Say
eXPLORE mORE
Need More Than Inbound?
Outbound Cold Calling
Don't just answer calls generate them. Our done-for-you cold calling service fills your pipeline with fresh leads daily.
Automate Your Follow-Up
Pair inbound leads with automated SMS, email, and voice AI follow-up sequences so nothing goes cold.
Drive More Inbound
Need more calls coming in? Our creative team builds ad campaigns, landing pages, and marketing that drive inbound volume.
Marketing. AI. Automation. Under One Roof.
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